Privacy Policy

1Introduction

ReelForge AI ("Company," "we," "us," or "our") operates the website reelforgeai.io and provides AI-powered video generation services (collectively, the "Services"). This Privacy Policy applies to all information collected through our Services.

By using our Services, you consent to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our Services.

2Information We Collect

2.1 Information You Provide

We collect information you voluntarily provide, including:

• Account Information: Name, email address, and password when you register
• Payment Information: Billing address and payment card details (processed securely by Stripe)
• Profile Information: Preferences, settings, and customizations
• Content Data: Topics, prompts, and preferences you provide for video generation
• Communications: Messages you send to us via email or support channels

2.2 Information Collected Automatically

When you use our Services, we automatically collect:

• Device Information: Browser type, operating system, device identifiers
• Usage Data: Pages visited, features used, time spent on the Services
• Log Data: IP address, access times, referring URLs
• Location Data: General geographic location based on IP address

2.3 Information from Third Parties

We may receive information about you from third parties, including payment processors (Stripe), analytics providers, and social media platforms if you choose to connect your accounts.

3How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Services
• Process transactions and send related information
• Create and manage your account
• Generate personalized video content based on your preferences
• Send you technical notices, updates, and support messages
• Respond to your comments, questions, and customer service requests
• Send promotional communications (with your consent)
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent fraudulent or unauthorized activities
• Personalize and improve your experience
• Comply with legal obligations

4Information Sharing

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Service Providers

We share information with third-party vendors who perform services on our behalf, including:

• Stripe: Payment processing
• Brevo: Email delivery services
• Cloud Providers: Data storage and hosting
• AI Service Providers: Content generation (Anthropic, ElevenLabs, Stability AI)
• Analytics Providers: Usage analytics and performance monitoring

4.2 Legal Requirements

We may disclose information if required by law, legal process, or government request, or to protect rights, privacy, safety, or property.

4.3 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5Cookies & Tracking Technologies

We use cookies and similar tracking technologies to collect and track information about your use of our Services.

5.1 Types of Cookies We Use

• Essential Cookies: Required for the Services to function properly
• Authentication Cookies: To recognize you when you sign in
• Preference Cookies: To remember your settings and preferences
• Analytics Cookies: To understand how you use our Services

5.2 Your Cookie Choices

Most web browsers allow you to control cookies through their settings. However, disabling certain cookies may affect the functionality of our Services.

6Data Retention

We retain your personal information for as long as necessary to:

• Provide you with the Services
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Meet legitimate business purposes

Generated video content may be retained for a limited period after creation. You can request deletion of your account and associated data by contacting us.

7Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit (TLS/SSL) and at rest
• Secure password hashing (bcrypt)
• Regular security assessments and updates
• Access controls and authentication measures
• Secure payment processing through PCI-compliant providers

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

8Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Objection: Object to certain processing of your information
• Restriction: Request restriction of processing in certain circumstances
• Withdrawal of Consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us at privacy@reelforgeai.io.

9California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to Know: What personal information we collect, use, and disclose
• Right to Delete: Request deletion of your personal information
• Right to Opt-Out: Opt out of the sale of personal information (we do not sell personal information)
• Right to Non-Discrimination: Not receive discriminatory treatment for exercising your rights

To make a request, contact us at privacy@reelforgeai.io or use our contact form. We will verify your identity before processing your request.

10European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have rights under the General Data Protection Regulation (GDPR):

10.1 Legal Basis for Processing

We process your data based on:

• Contract: To fulfill our agreement with you
• Consent: Where you have given explicit consent
• Legitimate Interests: For business purposes that don't override your rights
• Legal Obligation: To comply with applicable laws

10.2 Your GDPR Rights

In addition to the rights listed in Section 8, you have the right to lodge a complaint with your local data protection authority.

10.3 Data Controller

ReelForge AI acts as the data controller for personal information collected through our Services.

11Children's Privacy

If we learn that we have collected personal information from a child under 18, we will take steps to delete that information as quickly as possible. If you believe we have collected information from a child under 18, please contact us immediately.

12International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws.

When we transfer data internationally, we implement appropriate safeguards, such as standard contractual clauses approved by the European Commission, to ensure your information is protected.

13Third-Party Links

Our Services may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read the privacy policies of any third-party websites you visit.

14Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically for any changes.

15Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

We aim to respond to all legitimate requests within 30 days. If your request is complex or you have made multiple requests, it may take us longer, but we will notify you of any delays.